Answers Before You Buy
We've gathered some of the questions customers ask most often. If you cannot find the answer you're looking for, our team is always happy to help.
Mattress Questions
It depends on your preferred comfort, support requirements, sleeping position and budget. Our Pocket Spring, Foam and Orthopaedic mattresses each offer different sleeping characteristics.
We offer common South African mattress sizes including Single, Double, Queen and King. Availability may vary by product.
Yes. Several of our mattresses are suitable for couples. Pocket Spring mattresses can be particularly useful where reduced movement transfer is important.
Yes. Selected products are available as complete mattress and base solutions. Check the individual product listing or contact us for assistance.
Orders & Payments
You can browse our products online and follow the available ordering process. You can also contact our team if you would prefer assistance selecting and ordering your mattress.
Yes. You can request a quotation for your mattress requirements through our quotation service. This can be particularly useful for multiple mattresses, complete bed sets or larger orders.
Yes. For larger quantities, we recommend contacting us directly so our team can assist with availability, pricing and delivery requirements.
Yes. Our website prices are displayed in South African Rand (ZAR).
Delivery Questions
We deliver to selected areas across South Africa. Delivery availability and charges may depend on your location.
Delivery times can vary depending on stock, destination and delivery arrangements. Our team will provide an estimated delivery timeframe for your order.
Delivery charges may vary depending on the destination and order. Please confirm the applicable delivery cost when placing your order.
Warranty & Returns
Selected mattresses include a manufacturer's warranty. Warranty periods and conditions vary by product. Please review the applicable warranty information before purchasing.
Returns are subject to our applicable Returns Policy and the condition of the product. Please review the Returns Policy before purchasing.
Please contact us as soon as possible and provide details and photographs of the issue. Our team will assist you with the next steps.
Need More Information?
Explore our other resources for more detailed information.
We're Here To Help
Speak with the Kasi Mattress team for personalised assistance choosing the right mattress for your needs.